Refund policy
RETURN & REFUND POLICY
At Cervicalux, we want you to be fully satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.
1. Return Eligibility
You have the right to request a return within 90 days of receiving your order.
To be eligible for a return:
-
The item must be unused, unworn, and in its original condition
-
The item must be returned in its original packaging
-
Proof of purchase (order confirmation or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned:
-
Used or damaged products (unless defective upon arrival)
-
Items not in original condition or packaging
-
Personal use items for hygiene reasons (if applicable)
3. Return Process
To initiate a return, please contact us at:
Include the following information:
-
Your order number
-
Reason for return
-
Photos (if the item is damaged or defective)
Once your request is approved, we will provide return instructions.
Please do not send items back without prior authorization.
4. Return Shipping Costs
-
Customers are responsible for return shipping costs unless the item is defective or incorrect
-
Shipping costs are non-refundable
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
-
Refunds will be processed to your original payment method
-
Please allow 5–10 business days for the refund to appear in your account
6. Late or Missing Refunds
If you have not received your refund:
-
Check your bank account again
-
Contact your credit card provider (processing times may vary)
-
Contact your bank
If you still have not received your refund, please contact us at:
7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery.
We will evaluate the issue and offer a replacement or full refund at no additional cost.
8. Order Cancellations
Orders can only be canceled within 24 hours of purchase. After this period, the order may already be processed or shipped.
9. Contact Information
For any questions regarding returns or refunds, please contact us:
Email: info@cervicaluxe.com
Last updated: April 26, 2026